EMAIL TICKETING SYSTEM

Tired of Inbox Chaos? Try Smarter Support

Email Integration: Connect your existing support email easily. No tech headaches.
Auto Tickets: Emails become tickets instantly. No manual input.
Automated Workflows: Set up rules to auto-assign, escalate, or close tickets.
Live Insights: Monitor SLAs, CSAT, and team performance in real time.

Trusted by companies of all sizes

WHY CHOOSE EMAIL TICKETING SYSTEM?

Stay Organized. Respond Faster. Never Miss a Customer Email

BoldDesk’s Email Ticketing System transforms your email support into a structured, efficient, and automated process. It centralizes incoming emails, enhances collaboration, and empowers your team to deliver exceptional customer service without the chaos.

Centralized Inbox

All support emails converted into manageable, trackable tickets in one place.

Smart Auto Assignment

Assign tickets instantly based on custom rules and agent workload.

Seamless Collaboration

Share private notes, tag teammates, and resolve issues faster.

No-Code Automation

Automate replies, updates, and escalations without coding.

SLA Management

Ensure timely responses with built-in SLA tracking and alerts.

Actionable Insights

Track performance with real-time reports and analytics.

Not sure how it works? Take the tour. It’s the fastest way to see the value.

Take a tour

Streamline Support with BoldDesk Email Ticketing Features

EMAIL-TO-TICKET CONVERSATION

Never lose an email
Every message becomes a ticket

Automatically turn incoming emails into organized tickets with deduplication and threaded conversations, ensuring full visibility from first contact to resolution.

Take a tour

AUTOMATED ROUTING & ESCALATION

Assign and prioritize without manual effort

Use rule‑based workflows and priority tags to auto‑assign tickets, set SLAs, and escalate critical emails to the right agents instantly.

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SMART TEMPLATES & MACROS

Reply faster with built‑in response tools

Leverage customizable email templates, canned responses and macros to draft consistent, on‑brand replies in seconds.

INTERNAL NOTES & MENTIONS

Collaborate seamlessly behind the scenes

Add private notes, @mention teammates, and share insights within ticket threads without exposing comments to customers.

INTERNAL KNOWLEDGE BASE

Empower agents with instant access to internal know‑how

Share company policies, project/product details and internal documentation with authorized team members through a secure, role‑based knowledge repository so agents solve issues faster with the right information at their fingertips.

SECURITY

Lock down your email channel with enterprise‑grade safeguards

Secure outbound emails with DKIM signing and protect inbound messages using advanced spam controls, blocklists and threat filters, ensuring every ticket is both authentic and free from malicious content.

MULTILINGUAL EMAIL TEMPLATES

Communicate in any language, no extra tools needed

Create, store and send pre‑translated email templates so agents can reply in your customers’ native language with a single click.

SLA MONITORING & REPORTING

Track performance and never miss a deadline

Monitor response and resolution times against SLAs with real‑time alerts and email‑specific analytics to keep service levels on target.

Take a tour

EMAIL AI AGENT

Auto-resolve Customer Tickets

Empower your support team with the Email AI Agent, which enhances email notifications by automatically generating intelligent, context-aware responses the moment a ticket is created via email. This ensures customers receive instant, relevant answers, reducing wait times and eliminating manual effort. With the Email AI Agent, your team can deliver faster, smoother support experiences effortlessly.

DELIVER A FAMILIAR EMAIL EXPERIENCE, POWERED BY BOLDDESK

Make Customer Emails Feel Like Classic Support Conversations

Your customers don’t need to know you’re using a ticketing system. With BoldDesk, every email can look and feel like a traditional one-on-one support exchange while you benefit from the power of automation and organization behind the scenes

Branded Email Templates

Customize headers, footers, and styles to match your brand identity.

Personalized Sender Info

Display agent names or your support team email for a more human touch.

Dynamic Placeholders

Automatically insert customer names, ticket numbers, and more for personalized responses

Plain Text or HTML Formats

Choose a simple, conversational format or enhance emails with rich HTML

Custom Signatures

Add agent-specific or team-wide email signatures for consistency

Tailored Notifications

Control subject lines and content for new tickets, updates, resolutions, and more.

Multilingual Support

Send emails in your customer’s preferred language using localized templates.

Explore

Smart Reply Suggestions

Leverage AI to draft context-aware replies, saving time while keeping communication personal.

Still curious how it works? Jump into an interactive tour and see it in action!

Take a tour

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations, including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

Support That Never Slows Down: BoldDesk’s Trusted Help Team

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Bolddesk simplifes support with interactive tour, no setup or signup needed.
Just explore and see how it could fit your workflow.

Support Email

Turn chaotic inboxes into organized, trackable customer threads. Never miss a message.

Take a tour

Auto Assignment Workflow

Route tickets intelligently with automation. Use rules and round-robin distribution to balance agent workloads.

Take a tour

SLA Management

Learn to set business hours and automate SLAs for faster, on-time support every time.

Take a tour

Frequently Asked Questions

What is an email ticketing system?

An email ticketing system converts incoming support emails into trackable tickets, helping your team manage, prioritize, and respond to customer issues from a single interface.

How does an email ticketing system improve support workflow?

It centralizes email communication, assigns tickets automatically, prevents missed inquiries, and ensures timely responses through SLAs and automation.

Is it difficult to switch from my current system to BoldDesk’s email ticketing?

Not at all. BoldDesk offers onboarding assistance and migration support to make the transition from your current system smooth and hassle-free.

Why is BoldDesk’s email ticketing ideal for growing teams?

With its user-friendly interface, automation tools, SLA management, and built-in collaboration features, BoldDesk helps growing teams deliver faster, more consistent support.

Can I customize the ticketing experience for my customers?

Yes! BoldDesk allows you to create custom forms, configure email templates, and personalize the support experience to match your brand.

Can I track team performance with BoldDesk?

Yes. BoldDesk includes real-time dashboards and detailed reports that let you monitor agent productivity, ticket resolution times, SLA compliance, and overall support performance.

Does BoldDesk offer mobile access to the email ticketing system?

Yes, Your support team can access, respond to, and manage tickets from anywhere using a responsive interface and mobile-ready design.

What kind of automation does BoldDesk email ticketing provide?

BoldDesk includes no-code automation for ticket assignments, status updates, email responses, and SLA enforcement, saving time and reducing manual tasks.

Is the BoldDesk email ticketing system free to try?

Yes! BoldDesk offers a free trial and is also a free trial for all users and a free license for startups. You can explore all the features and see how it fits your team’s support needs— with no commitment required.

Can BoldDesk email ticketing be used in industries like e-commerce or SaaS?

Absolutely. BoldDesk is a flexible solution that supports e-commerce, SaaS, education, healthcare, and more. wherever efficient email-based customer support is needed.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Ticketing System Tutorials and Blogs

Get the latest insights on ticketing software with expert articles and tutorials. Explore best practices, key features, and industry trends to improve your support ticket management.

Test out all the features of BoldDesk

BoldDesk AI

EMAIL TICKETING SYSTEM

Tired of Inbox Chaos? Try Smarter Support

Trusted by companies of all sizes

WHY CHOOSE EMAIL TICKETING SYSTEM?

Stay Organized. Respond Faster. Never Miss a Customer Email

Centralized Inbox

Smart Auto Assignment

Seamless Collaboration

No-Code Automation

SLA Management

Actionable Insights

Not sure how it works? Take the tour. It’s the fastest way to see the value.

Streamline Support with BoldDesk Email Ticketing Features

EMAIL-TO-TICKET CONVERSATION

Never lose an emailEvery message becomes a ticket

AUTOMATED ROUTING & ESCALATION

Assign and prioritize without manual effort

SMART TEMPLATES & MACROS

Reply faster with built‑in response tools

INTERNAL NOTES & MENTIONS

Collaborate seamlessly behind the scenes

INTERNAL KNOWLEDGE BASE

Empower agents with instant access to internal know‑how

SECURITY

Lock down your email channel with enterprise‑grade safeguards

MULTILINGUAL EMAIL TEMPLATES

Communicate in any language, no extra tools needed

SLA MONITORING & REPORTING

Track performance and never miss a deadline

EMAIL AI AGENT

Auto-resolve Customer Tickets

DELIVER A FAMILIAR EMAIL EXPERIENCE, POWERED BY BOLDDESK

Make Customer Emails Feel Like Classic Support Conversations

Branded Email Templates

Personalized Sender Info

Dynamic Placeholders

Plain Text or HTML Formats

Custom Signatures

Tailored Notifications

Smart Reply Suggestions

Still curious how it works? Jump into an interactive tour and see it in action!

Stay Connected Wherever You Are With Our Mobile App

What Our Customers Say

Support That Never Slows Down: BoldDesk’s Trusted Help Team

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Support Email

Turn chaotic inboxes into organized, trackable customer threads. Never miss a message.

Auto Assignment Workflow

Route tickets intelligently with automation. Use rules and round-robin distribution to balance agent workloads.

SLA Management

Learn to set business hours and automate SLAs for faster, on-time support every time.

Frequently Asked Questions

PRICING

Flexible Plans, Clear Pricing

Scale

Momentum

Enterprise

Scale

Additional agents at $18/mo

Momentum

Additional agents at $40/mo

Enterprise

Additional agents at $60/mo

Recent Activities in Ticketing System Tutorials and Blogs

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Never lose an email
Every message becomes a ticket